At North & Stitch, we stand behind the quality of every piece we create. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

  • Be unused and in original condition
  • Be free from scratches, stains, or signs of wear
  • Include original packaging and tags
  • Be returned within the specified return period

How to Request a Return

To initiate a return, please contact us within 30 days of delivery at:

support@northandstich.com

Include your order number and reason for return.

Our team will respond within 24–48 business hours with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service.

North & Stitch is not responsible for returns lost during transit.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds are processed within 7 business days to the original payment method.

Processing times may vary depending on your payment provider.

Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photographs of the issue
  • We will offer a replacement or full refund at no additional cost

Natural Leather Characteristics

Our products are crafted from genuine full-grain leather.

Natural variations in grain, texture, color, and markings are normal characteristics of authentic leather and are not considered defects.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized products
  • Custom-made products
  • Items showing signs of use
  • Final sale items

Contact

Email: info@northandstich.com

Website: https://northandstich.com